Welcome to the Incaspin Casino Rewards Program, designed specifically for our registered members in Spain. This set of terms details all you need to know about how the program works, from gaining points on your top games to obtaining exclusive rewards and benefits. By signing up for our loyalty program, you agree to these rules, so we advise you to read them carefully. Our goal is to provide a transparent, fair, and engaging experience that recognizes your play and commitment over time. If you have any questions after reviewing the following sections, please contact our support team—we are always here to help.
Accumulating Loyalty Points
Loyalty points at Incaspin Casino are earned every time you place a real-money wager on eligible casino games https://incaspins.es/legal-and-affiliates/. The rate at which points increase depends on the game category, with slots generally adding at the highest percentage and table games, video poker, and live dealer games contributing at a reduced rate that is clearly displayed in the game rules. We do not award points for wagers submitted using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are determined based on the settled wager amount, and they are deposited to your loyalty balance as soon as the game round is completed and confirmed by our system.
To prevent bonus abuse and ensure fairness, we apply a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not collect points even if the outcome is positive. The conversion ratio between euros wagered and loyalty points may change periodically, and the current rate is always displayed within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be acquired, sold, or exchanged for real currency. If a game round is annulled or funds are returned to your balance for technical reasons, the corresponding points will be automatically subtracted from your total. All awarded points are rounded down to the nearest whole number.
Status Ranks and Movement
The loyalty program features multiple tier levels, beginning from Bronze and advancing up through Silver, Gold, Platinum, and Diamond. Your movement through these tiers is dependent on the total number of loyalty points you collect over a rolling evaluation period that starts from your enrolment date and restarts at the end of each calendar half-year. As soon as you achieve the required point threshold for the next level, your account is promoted automatically, and you will immediately start experiencing the increased benefits attached to that tier. Spain members can track their current standing and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is reassessed at the end of each evaluation window, and if you have not gathered enough points to preserve your current level, a soft downgrade will be implemented. For example, a Platinum member who no longer fulfils the Platinum point requirement will be shifted to Gold rather than dropping all the way back to the initial tier. This buffer is intended to reward consistent play and give you a fair chance to restore your status during the next cycle. Points earned during a higher-tier period do not become invalid when a downgrade occurs, and any tier-based perks that were already issued, such as birthday bonuses, stay valid for the remainder of their validity window.
Point Validity and Cancellation Rules
Unused loyalty points will become void if your account remains completely dormant for a duration of one hundred and eighty consecutive days. Lack of activity is defined as zero real-money wagers, zero deposits, and zero logins during that period. Once points become void, they are definitively cancelled and may not be reinstated, even if you at a later date resume play. To preserve your balance current, simply log in to your account or make a eligible bet at least once every six months. We send automatic email reminders to Spain members before any points expire, giving you a fair opportunity to spend them. This expiry policy ensures the program remains sustainable for all participants and avoids dormant balances from accumulating without limit.
In addition to inactivity-based expiry, we maintain the right to confiscate all or part of a member’s loyalty points in cases of verified fraud, collusion, chargeback abuse, or any serious breach of our general terms and conditions. If an account is closed voluntarily, any leftover points are confiscated instantly and cannot be relocated to another player or converted to cash. In the same way, accounts closed due to self-exclusion or regulatory obligations will surrender all accumulated points. For incomplete forfeitures following a minor terms violation, only points acquired during the relevant period of misconduct are subtracted, and we will notify you in writing of the specific adjustment made.
FAQ
What is the process for joining the Incaspin Casino loyalty program as a Spain member?
You are not required to sign up separately. Every registered player who completes the full identity check process and makes a first real-money deposit is automatically enrolled. There is no charge for entry or sign-up form, so you commence earning loyalty points from your opening qualifying bet. Just play eligible games, and your progress will be monitored in your account dashboard.
Am I able to combine points from multiple accounts or send them to a friend?
No. The loyalty program is strictly limited to one account per person, and points are cannot be transferred under any situations. Merging points across different accounts, even if they belong to the same household, is forbidden and may lead to point forfeiture. If you inadvertently created a duplicate account, contact support to resolve the issue before attempting any withdrawal.
What becomes to my loyalty points if I don’t gamble for a long time?
If your account shows no wagering activity, no deposits made, and no logins for 180 consecutive days, all remaining loyalty points will expire. We send advance email alerts to Spain members before the deadline, so you have time to avoid forfeiting your points. A single log-in or a small qualifying wager is sufficient to reset the inactivity timer and protect your points.
Can tier-based benefits like faster withdrawals apply immediately after upgrading?
Yes. The moment you collect enough points to attain a higher tier, your benefits take effect automatically and can be used right away. For example, if you achieve Gold status, faster withdrawal processing times become active for all pending and future cashout requests. There is no waiting period, and your upgraded status appears instantly in the loyalty dashboard.
Do any restrictions on which games count towards earning points?
Most real-money casino games contribute to point accumulation, but contribution rates differ. Slots typically garner points at the full rate, while table games, video poker, and live dealer games may contribute at a lower percentage. Wagers placed with bonus funds or free spins do not qualify from earning loyalty points. You can always see the exact contribution rate for a specific game in its information section.
By what method can I see my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to reach the next level are displayed in the loyalty section of your account dashboard. This area also displays any active benefits and links to the reward store. We suggest checking your progress regularly, especially before the half-year tier reassessment, so you can plan your redemptions and maintain your status.
Alterations and Termination and Cessation
We continually review the loyalty program to ensure it remains fair, captivating, and compliant with Spanish and European regulatory standards. As such, we reserve the right to modify these terms, modify earning rates, rearrange levels, or alter the available rewards at any time. Whenever a material change is planned, we will notify all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be applied without prior individual notice, but they will always be shown in the updated terms published on our website. Your continued participation after the modification date signifies acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will communicate the effective closure date to all members with at least sixty days’ notice. During the notice period, you will retain full access to your points balance and reward store, and we will encourage everyone to redeem any points before the final day. Points that remain unused after the program ends will expire and will not be compensated with cash or any other form of credit. We promise that no negative retroactive changes will be made to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is handling you equitably at every stage.
Redeeming Loyalty Points
Once you have accumulated a minimum number of loyalty points, you can convert them for a range of rewards featured in the loyalty store. The most common redemption options comprise bonus cash with fixed wagering requirements, free spins on selected slot titles, and sometimes special merchandise or tournament tickets. Each reward type shows the number of points required and the related terms, so you can make an educated choice before confirming the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet immediately. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests cannot be reversed once submitted, and points spent are permanently deducted from your loyalty balance. We do not permit the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period unless otherwise stated. There is no limit to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error results in a reward being issued without sufficient point deduction, we reserve the right to rectify the balance and cancel the associated bonus funds. Always review the specific reward details before confirming.
Qualification and Compulsory Enrollment
All verified Incaspin Casino players who have completely validated their account and reside in Spain are automatically enrolled in the fidelity program as soon as they submit their first real-money deposit and set a qualifying wager. There is zero separate application process or opt-in required, which indicates you begin accumulating points from your very first bet. To remain eligible, you must keep a sole active account and ensure that your personal and payment details stay up to date. The program is available only to persons who are at least eighteen years of age, as stipulated by Spanish gambling regulations, and any violation of the age condition will end in prompt exclusion from the program.
Employees of Incaspin Casino, its affiliates, and any third-party service providers personally involved in the program’s operation are not allowed to participate. We also keep the right to exclude any participant who has previously self-excluded or whose account has been temporarily blocked due to controlled gaming actions. Enrolment is individual and not transferable, and we strictly ban the employment of automatic routines or robots to generate synthetic game actions. In case we identify any form of interference, the account will be liable to ban, and all accrued points will be lost without advance notice. By remaining active, you revalidate your eligibility perpetually.
Protecting Your Account and Programme Compliance
Keeping your loyalty account safe is a collective responsibility. You should not share your login details or let another person to use your account to earn points, as this constitutes a serious breach of the loyalty terms. We regularly monitor account activity for suspicious patterns, such as fast point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will bring about the immediate closure of all related profiles and the loss of all accrued points. Members in Spain should also be aware that your loyalty profile data is processed solely for administering the program and is never sold to third parties. If you suspect unauthorised access, contact support without delay.
Level Perks and Special Advantages
Each membership tier provides a set of exclusive benefits designed to elevate your gaming experience and acknowledge your loyalty in practical ways. Bronze members have access to weekly prize draws, while Silver and Gold tiers present progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members receive a dedicated account manager who can help with personalised offers and priority support, plus a guaranteed birthday bonus that is added automatically during the birthday month. At the Diamond level, we provide bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits discussed individually. All tier-specific perks are subject to periodic review, and we may launch seasonal surprises that are unlocked only for top-tier members, making sure that the program remains fresh and competitive.